Gift Certificates and Coupons
Note: Gift certificates and discounts may not be available as payment during our high season (May 1 – October 31,) or on special event or college weekends.
When planning your stay, please remember that taxs on gift certificates are additional.
A $5 per day service fee is placed on all gift certificates or coupons.
Minimum Stays at the Inn and Cottages
A two-night minimum stay may be required on major college event weekends and some special event weekends.
The cottages have a three-night minimum.
Check-In Time at the Inn
Check-in time is 3-7pm and Check-out time is 11am. To have staff available for your arrival, please contact us if you need to make other arrangements.
Smoking and Fires at the Inn
Due to our insurance as well as the health and safety of our guests, we are a non-smoking facility. Smoking is permitted on porches and patio areas only. For those who smoke inside their rooms or common areas, a $150.00 fumigation fee will be charged to their account and the guest/s will be asked to leave the facility.
The fireplaces in guest rooms are no longer available. Candle inserts and electric inserts have been added for your ambiance. However, during the season - if you would like to use the Library or Living room, a staff member will be happy to light a fire in the main floor fireplaces. (weather permitting). Thank you!
Children & Infants at the Inn
For the comfort of your child and your fellow guests, we are able to accommodate young adults 12 years or older at the Inn. For young families traveling with infants, young children, or pets - we would recommend our family friendly cottages, or would be happy to recommend local accommodations that would be well suited for your family.
Parking at the Inn
Off street parking available
Alternate on street parking as well.
Pets at the Inn
We regret we are unable to accept pets. Please be aware that there are two friendly 'hypoallergenic' dogs on premises. (A Maltese named Havana, and a Havanese named Fidel ).
If you have a furry friend that likes to tag along, make a reservation for some serious pamering at Canp Bow Wow located at 85 Mushroom Blvd. Rochester, NY 14623 phone: 585-613-WAGS (9247). They love to pamper!
Cancellation Policies
Late cancellations affect us significantly. For the benefit of all, we ask your consideration in making and revising your reservations. Our policies are as follows:
The Inn:
- Cancellations 7 days prior to arrival will receive a full refund, (45 days for holidays and special events).
- Cancellations received less than 7 days in advance will be charged a one night charge and a $35 service fee.
- Cancellations received less than 48 hours or less are non-refundable.
- If rooms are not claimed by 7pm on the day of scheduled arrival, guest will be responsible for the full amount (plus a $35 service fee) to be charged to guests account.
All changes or cancellations may be subject to a $35 service fee. We understand that unforeseen situations may cause you to change your plans, and we will do our best to re-let your rooms for you, refunding the full amount (plus a service fee). Guests checking out early will be responsible for any unused rooms/days. Prices subject to change without notification.
On the rare occasion should winter travel be interrupted due to poor weather conditions, the Inn will honor cancellations under the following industry guidelines:
a. The Rochester International Airport and/or
b. The NYS Thruway is closed due to poor travel conditions.
These cancellations will be given the opportunity to rebook on a future date with no penalties to the guest.
Please note: For your proctection and ours - reservations are not considered canceled without receiving a cancellation number. Please contact the Inn directly to receive this number for your records.
Links
- We recommend Diamonds Limousine
- Travel Insurance Sites: travelinsure.com, travelsafe.com
